We Will Make It Right!

We Will Make It Right!

Oh my friends, this is a topic that has me so frustrated!
I am talking about these two different covers:

Different Covers  -  SAME Workout!

DIFFERENT covers  –  SAME workout!

DVD’s get re-packaged occasionally – this is something I am totally against! Once a package is created, it should STAY THAT WAY or, at the very least, be MARKED CLEARLY when it is re-packaged or re-configured!

So how does this happen?  Well, for this workout, it happened because Target was the exclusive distributor of this DVD.  It was part of a series called Walk Your Way Thin.  It was then pulled from that series because Target had the titles they requested.  This was the point that I lost track, and it became a single DVD for non-exclusive distribution …. are you confused yet??? I am!!! By the way, Target has been one of our greatest supporters and I was thrilled to have the opportunity to produce exclusive workouts for their awesome stores!

I, and several of the team that partners with me, watch as closely as we can to follow how, where and when a DVD workout finally gets to you, our walkers!  I can’t even begin to write about the many twists and turns of product distribution, but I can promise you this: of the workouts that I have full rights to, I NEVER allow re-packaging that could confuse youYou our most important people.  We don’t get this amazing privilege of creating walking workouts WITHOUT YOU! And I never forget that!

The blessings of being a 25 year program also brings challenges, such as the right to re-package!  I have had several partners over the years.  I don’t have rights to some of the older workouts.  Other companies have taken over from my original partner, and they can put a new cover on very old workouts.  I am so sorry about this.  I have spent countless hours appealing to the executives in these companies to DO THE RIGHT THING!  I am sorry to say that some of it is out of my hands regarding workouts that were produced 12, 15 or more years ago.

Regarding the walks that I do have full rights to: this will not happen again.  This is my promise to you! And PLEASE if you have ever purchased any product with my name on it and you are not completely happy, contact us! If you have ever purchased a workout TWICE because you thought it was new, please contact us. We have a great Customer Support team to support YOU, our walkers!

Please, if you have purchased both of the covers shown here, e-mail us at contact@209.97.150.191.  We don’t want you inconvenienced for another second regarding any of our fitness products.  No matter where you purchased, we will make it right!

OK!  Enough of this “business”.  Thank goodness.  When life gets stressful, well you know what I do – what WE do – we just WALK AWAY the STRESS!  Hey, where is that workout??  I think it’s from our VHS days, for those of you that are long time walkers.  LOL!

Thank you my friends for walking with me through all of the joy-filled miles, and the challenging miles!

Leslie

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